Shipping Methods & Carriers
We currently ship all orders via FedEx as our default carrier. Standard FedEx ground shipping is offered free of charge on every single product (excluding accessories) – no minimum order value is required.
Additional Shipping Protection – Seel Worry‑Free Delivery®
For extra peace of mind, we offer Seel Worry‑Free Delivery® – an optional shipping protection service provided by Seel.
With this service, your order is covered against:
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Loss or theft – full item value compensation if your package is lost or stolen during transit
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Shipping damage – coverage for items damaged while in transit
Processing Time
Orders are generally processed within 1 business day. Please note that orders placed after the daily cutoff time may be processed on the next business day. Weekends and public holidays are not counted as business days.
Delivery Time & Warehouses
After your order is shipped, estimated delivery time is 2–5 business days within the contiguous United States. We operate 10 warehouses across the country, and your order will be dispatched from the warehouse nearest to you that has the items in stock, to ensure the fastest possible delivery.
Shipping Rates
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Standard Shipping (FedEx): Free for every single item (accessories excluded). This applies to all products and requires no minimum purchase amount.
Shipping Destinations
We currently ship only to the 48 contiguous United States. We do NOT ship to:
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Alaska and Hawaii
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U.S. territories and protectorates
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PO Boxes, APO/FPO addresses
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Military bases and island locations
We do not accept orders from or ship to any other countries or regions at this time.
Order Tracking
Once your order has been shipped, you will receive an email notification with a tracking number. You can also log in to your account on our website to check the real-time status of your order at any time.
Address Changes & Errors
Please double-check your shipping address carefully before placing your order. If you need to change the address, contact us immediately before the order is shipped – we will do our best to update it. However, once the order has been dispatched, the address cannot be modified. If the package is returned or delayed due to an incorrect address provided by you, you will be responsible for any additional shipping fees or related costs.
Split Shipments
If your order contains multiple items stored in different warehouses, we may split your order into multiple packages. These packages may arrive separately and at different times. You will not be charged any extra shipping fees for split shipments – the free standard shipping remains valid for all packages.
Out‑of‑Stock / Backorders
We make every effort to keep all products in stock. In the rare event that an item is unavailable at the time of your order, we will contact you as soon as possible via phone or email to discuss the best course of action (e.g., wait for restock, substitute, or cancel that item) based on the specific situation.
Issues with Shipment (No Updates, Damaged, or Lost Packages)
If you encounter any of the following issues, please reach out to us immediately:
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Tracking not updating for several days
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Package arrived damaged – please keep the original packaging and take clear photos of the damaged box and the shipping label, then provide them to us
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Package lost (tracking shows “Delivered” but you have not received it, or the carrier confirms loss)
We will investigate the case and work with the carrier to resolve it as quickly as possible. For damaged or lost items, please contact us within a reasonable time frame so we can assist you promptly.
Contact Us
We are here to help! You can reach us through the following channels:
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Online Chat – this is the fastest way to get a response (available on our website)
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Email: service@guardrox.com – we will reply within 24 business hours
- Contact Us page – submit your inquiry via the form on our website
Please do not hesitate to contact us with any questions regarding your shipment – we are committed to providing you with a smooth and reliable delivery experience.