Eligibility
This warranty applies exclusively to brand new products purchased directly through Guardrox official channels. Products purchased second‑hand, from unauthorized resellers, or through non‑official channels are not covered.
The warranty is valid only for the original purchaser and is non‑transferable. It does not extend to subsequent owners or users.
Warranty Remedy
Guardrox will, at its sole discretion, repair or replace any defective product at no additional charge to you. If the original product has been discontinued, we reserve the right to substitute it with a replacement product of comparable functionality and value, or to offer an alternative solution that we deem reasonable.
Warranty Start Date
The warranty period begins on the date you receive the product.
Warranty Period by Product
| Product Type | Warranty Term |
| Soft tonneau covers | 2 years |
| Hard tonneau covers | 3 years |
| Performance series covers |
5 years |
Exclusions – What Is Not Covered
This warranty does not cover damage or defects resulting from any of the following:
1. Installation, Use, and Maintenance
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Improper installation, removal, or repair not in accordance with the provided instructions
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Misuse, abuse, or neglect of the product
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Normal wear and tear
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Modification, alteration, or re‑coating of the product
2. External Factors
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Road hazards (e.g., damage from gravel, debris, road salt, etc.)
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Fire, theft, collision, or accidents
3. Specific Exclusions for Tonneau Covers (Soft & Hard)
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Flapping damage: The cover was not secured at all attachment points while the vehicle was in motion, causing the cover to loosen and flap.
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Opening while driving: The cover was folded or rolled up without properly securing the safety straps, and was driven at high speed.
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Overloading: Cargo came into contact with or rested on top of the cover surface.
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Ice/snow forced opening: The cover was forced open while ice, snow, or debris remained on its surface.
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Improper cleaning: Use of abrasive chemical cleaners containing silicone oils, or use of automatic “brush‑type” car washes, leading to cracking or drying of PVC/vinyl materials.
4. Channel Exclusions
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Products purchased from unauthorized resellers or third‑party platforms not recognized by Guardrox
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Products sold at a discount of more than 50% off the original retail price, or products clearly marked as “clearance,” “used,” “refurbished,” “like‑new,” or “blemished”
How to File a Warranty Claim
To initiate a warranty claim, please provide us with the following information:
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Order number or the email address used at checkout
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Product name / model / SKU
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A detailed description of the issue, including how and when it occurred
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Overall photos showing the product and its condition
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Close‑up photos clearly showing the damage or defect
Return Authorization (RA) Requirement
Important: Before returning any product, you must first obtain a Return Authorization (RA) number from our customer service team. Any product returned without an RA number clearly written on the outside of the package will not be accepted and may be returned to you at your expense.
Limitation of Liability
To the maximum extent permitted by law, Guardrox shall not be liable for any consequential or incidental damages arising from the use or inability to use our products. This includes, but is not limited to, damage to other property, loss of time, loss of income, or any other indirect losses.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Contact Us
If you have any questions or need to file a claim, please reach out to us through any of the following channels:
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Online Chat – Available on our website (response within 1 business day)
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Email: service@guardrox.com (we reply within 1 business day)
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Contact Us form – Submit your inquiry via the form on our website
We are here to help and will respond to your warranty request as quickly as possible.