Product & Fitment
How do I know which tonneau cover fits my truck?
Guardrox covers are vehicle-specific. Please use our Year/Make/Model (YMM) search tool on our website to find the correct cover and Fitment tool to fit your truck.
What is the difference between soft and hard tonneau covers?
Soft covers: Lightweight, flexible access (roll-up or folding), more budget-friendly. Ideal for drivers who frequently load cargo and want quick bed access.
Hard covers: Rigid aluminum panels, higher security, premium look. Ideal for drivers who prioritize cargo protection and durability.
Will my cover keep water out?
Yes. Guardrox tonneau covers are designed with weather-resistant seals to protect against rain, snow, and dust. Proper installation is essential for a watertight fit.
Can I install the cover myself?
Yes. Most Guardrox tonneau covers feature a no-drill, clamp-on installation process that can be completed in under an hour with basic tools. We also provide manual and install guide video here.
Do I need to drill holes for installation?
No. Guardrox tonneau covers use a clamp-on mounting system. No drilling is required for standard installation.
Orders
Can I cancel my order after placing it?
Yes, orders can be canceled before they are shipped. For urgent cancellation, please contact us via online chat or email. However, orders that have already been shipped cannot be canceled.
I ordered the wrong item. How can I modify my order?
Orders can be modified before they are shipped. Please contact us via online chat or email as soon as possible. Once the order has been shipped, modifications are no longer possible - you will need to process an exchange or return after receiving the item.
Where can I check my order status?
Log in to your account to view your order, or click "Track My Order" under the Support menu in the navigation bar to see your order's shipping status.
What payment methods do you support?
We accept PayPal, credit cards, Klarna, Google Pay, Apple Pay at the moment, and will add more payment methods in the future.
Shipping & Delivery
What logistics do you provide?
We primarily partner with FedEx to deliver our packages.
What's your free shipping standard?
We provide free shipping service for all products in our store.
How long does it take to process my order?
Orders are typically processed within 1 business day. Orders placed after our daily cutoff time will be processed on the next business day.
How long will my order take to arrive?
Once shipped, estimated delivery time is 2-5 business days within the 48 contiguous United States. Orders are shipped from the warehouse closest to you that has the items in stock.
How can I track my order?
You will receive a shipment confirmation email with a tracking number once your order ships. You can also log into your account on our website to check your order status at any time.
Where do you ship?
We currently ship only to the 48 contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, PO Boxes, APO/FPO addresses, or international destinations.
Return & Exchanges
What is your return window?
You may request a return or exchange within 30 days of receiving your order. Requests after 30 days will not be accepted for return or exchange, but may still be eligible for warranty coverage.
What items are eligible for return?
Products must be in brand new, unused, and resalable condition with all original hardware, instructions, and packaging intact. Items that have been installed, modified, or altered in any way are not eligible for return. For quality-related returns, photos and/or videos showing the issue are required.
Who pays for return shipping?
Our error (quality defect, wrong item, non-delivery): Guardrox covers all shipping costs.
Non-quality return (wrong model ordered, changed mind, incorrect address): Customer pays return shipping.
Non-quality exchange: Guardrox and customer split the return shipping cost 50/50.
How do I initiate a return?
Contact us via online chat, email (service@guardrox.com), or our Contact Us form. Returns sent without prior authorization may be refused or delayed.
How long does it take to receive my refund?
Once we receive the returned item, refunds are processed within 3 business days. Please allow 3-10 business days for the refund to appear in your account, as processing times vary by bank.
Can I exchange for a different product?
Yes. Guardrox will ship the replacement item within 3 business days of receiving your returned item. Alternatively, you may place a new order and receive a refund for the original order once we receive the return.
What if the package arrives damaged?
Please keep all original packaging, take photos of the damage, and contact us immediately via online chat or email. We will work with the carrier to resolve the issue.
Warranty
How long is the warranty?
Soft tonneau covers: 2 years
Hard tonneau covers: 3 years
Performance series: 5 years
Who is covered by the warranty?
The warranty period begins on the date you receive the product.
The warranty applies only to the original purchaser and is non-transferable. It applies to products purchased directly from Guardrox official channels. Check our WARRANTY policy.
How do I file a warranty claim?
Provide: order number, product name/model, detailed description of the issue, overall and close-up photos, and proof of purchase. Contact us via online chat, email, or Contact Us form.
Do I need an RA number for warranty returns?
Yes. Before returning any product, you must obtain a Return Authorization (RA) number from our customer service team. Products returned without an RA number may not be accepted.
Contact & Support
How can I contact Guardrox?
Online Chat: Fastest response (available on our website)
Email: service@guardrox.com (we reply within 1 business day)