Return & Exchange Window
You may request a return or exchange within 30 days of receiving your order. Requests submitted after this period will not be accepted for return or exchange. However, your product may still be eligible for warranty coverage (2–5 years depending on the product line – please refer to our Warranty Policy for details).
Shipping Costs
1. Returns & Exchanges Due to Our Error
If the return or exchange is caused by an issue on our end – such as quality defects, wrong item shipped, or non‑delivery – Guardrox will cover all shipping costs both ways and provide a prepaid return label at no charge to you.
2. Returns Due to Non‑Quality Issues
If you are returning an item for personal reasons – such as ordered the wrong model, changed your mind, or provided an incorrect shipping address – you will be responsible for the return shipping costs. In addition, the original shipping fee paid at checkout is non‑refundable. A restocking fee may also apply.
3. Exchanges Due to Non‑Quality Issues
If you wish to exchange an item for a non‑quality reason, Guardrox will share the return shipping cost with you 50/50 – we cover half, and you cover half.
Return & Exchange Requirements
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Official Channel Purchases Only – Guardrox only accepts returns and exchanges for orders placed directly through our official website. Orders from other platforms (e.g., Amazon, eBay) must be handled through those respective platforms.
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Condition for Non‑Quality Returns – For non‑quality returns, the product must be in brand new, unused, and resalable condition with all original hardware, instructions, and packaging intact. Please provide photos showing the product's unused condition. Items that have been installed, modified, or altered in any way are not eligible for return.
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Proof for Quality‑Related Returns – For returns or exchanges due to quality issues, we require photos and/or videos clearly showing the defect or damage to process your request.
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Proper Packaging – Please ensure the returned item is securely packed to prevent damage during transit. Guardrox is not responsible for damage incurred due to improper packaging.
Return Process
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Once your return request is approved, Guardrox will send you a return label within 3 business days.
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You must ship the item back within 5 business days of receiving the shipping label. If the item is not returned within this timeframe, the return authorization will expire and you will need to initiate a new request. Please note that if the 30‑day window has already passed, the return will no longer be accepted.
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Guardrox will process your refund within 3 business days of receiving the returned item. Refunds will be issued to your original payment method. Please allow 3–10 business days for the refund to appear in your account, as processing times vary by your bank or payment provider.
Exchange Process
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Once your exchange request is approved, Guardrox will send you a shipping label within 3 business days.
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You must ship the item back within 5 business days of receiving the shipping label.
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Guardrox will ship the replacement item within 3 business days of receiving the returned item.
- Alternatively, you may choose to place a new order for the desired item. Once we receive the returned item from your original order, Guardrox will process the refund for that original order within 3 business days.
Important Notes
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Return Authorization Required – Please contact our customer service team before shipping any item back. Returns sent without prior authorization may be refused.
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Proof of Purchase – Have your order number ready when initiating a return or exchange request.
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Cancellations – If you wish to cancel your order, please contact us as soon as possible. Orders that have already shipped cannot be canceled and must be processed as a standard return.
Contact Us
To initiate a return or exchange, or if you have any questions, please reach out to us:
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Online Chat – Fastest response (available on our website)
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Email: service@guardrox.com (we reply within 1 business day)
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Contact Us form – Submit your inquiry via the form on our website
We're here to help and will do our best to resolve your issue quickly and fairly.